Returns & Exchanges

At Hamster London, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free 14-day return and exchange policy for items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unused items back in their original packaging with all tags attached to ensure they remain protected during transit.

• 3.
  Schedule a Pickup

  Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the return parcel.

• 4.
  Receive Your Refund

  After our quality team inspects the returned items, your refund or exchange will be processed to your original payment method within 5-7 business days.